Margaret Stanzell
Contact Margaret StanzellMargaret's passion is contagious as she challenges and engages leaders and staff to think creatively and differently. She is a master speaker and storyteller, engaging her audience to learn and grow in their role. She loves nothing more than to help individuals and organizations connect to the "why" in their work.
Margaret Stanzell brings almost 30 years of healthcare experience and was part of the foundation of Huron | Studer Group by working closely alongside the founder Quint Studer for over 18 years. Margaret has been instrumental in developing many of Huron's foundational frameworks and resources during this time. She is a key to the development of Huron's core content, writing and contributing to numerous books, articles, and toolkits that remain relevant and used today, including the foundational 2010 call light study and tactic of hourly rounding.
Margaret continues to drive excellence. She is a professional and engaging speaker for large and small audiences, who leverages stories and facilitates activities to solidify participant engagement and learning. She is a sought-after professional speaker who uses her practical experience to create new and innovative ways to drive culture and customer, patient, and employee engagement and experience.
Margaret's passion is contagious as she challenges and engages leaders and staff to think creatively and differently. She is a master speaker and storyteller, engaging her audience members to learn and grow in their role. She loves nothing more than to help individuals and organizations connect to the "why" in their work and is a sought-after speaker and expert in virtual and on-site training delivery. You can often find Margaret in organizations around the country sharing her expertise on customer and patient experience, compassion, talent strategy, performance management, and leadership development.
Born in New Orleans, Margaret lived and was raised in Iowa and Missouri and currently lives in Tupelo, Mississippi. She is married to Jim, also in healthcare, and is a mother to three adult children, J.P., Ben, and Maddie.
Areas of Expertise
- Organizational Transformation
Industries
- Healthcare
Education & Certifications
- B.S., Business Administration, University of Arkansas
Speaking Topics List
- Alignment and Accountability
- Change Management and Leadership
- Communication
- Employee Attraction and Engagement
- Executive Leadership
- Leadership
- Organizational Culture
- Resilience and Well-Being
- Patient and Consumer Experience
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Top Presentations
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Leading With Compassion
Does compassion really matter? Do we view compassion as a soft skill that we use if we have the time or as an extra task if the situation allows? Let's be honest. People are suffering, and we see it all around us in our patients and the employees we work with daily. It is time to stop and redefine compassion — to view compassion not as an optional or soft skill but as a competency and skill that will help alleviate the suffering of the patients and employees we are privileged to work and interact with daily. In this session, participants will not only hear about critical behaviors and personal connections that drive a culture of compassion but also learn the evidence behind compassion. This session will speak not just from an organizational view or perspective but also from a deeply personal one, intertwining stories and real-life examples that bring the evidence to life. The bottom line is this. Compassion isn't a soft skill, and it does matter. It matters greatly to our employees, patients, and families.
Learning Objectives:
- Understand the what, why, and how of compassionate and caring behaviors.
- Describe the impact a culture of compassion has on employees, physicians, and patients.
- Apply practical ways to use compassionate and caring behaviors in daily work practices.
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Employee Attraction and Retention ... Creating a New and Better Normal
Engaged employees are the foundation of a growing and thriving organization. Cultural engagement research shows that an organization's ability to engage and align its workforce predicts favorable and differentiated outcomes. We will discuss the foundations of creating a culture of engagement and how to innovate on these practices to deliver an even new and better normal.
Learning Objectives:
- Understand the key elements of building a culture of consistency and alignment.
- Learn best practice behaviors and tools needed to drive attraction, engagement, and retention.
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Leader Rounding With Employees — Connecting Matters
People don't leave their jobs — they leave their leaders. According to Gallup, "52% of voluntarily exiting employees say their manager or organization could have done something to prevent them from leaving their job. You may assume their manager did everything they could to make things right, but statistically, that's probably not the case. Over half of exiting employees (51%) say that in the three months before they left, neither their manager nor any other leader spoke with them about their job satisfaction or future with the organization." Let that statistic sink in for a moment.
During a three-month period, employees didn't feel anyone talked to them about their job or future. And we wonder why they left. It is investing in making meaningful connections with your employee's matters. It matters a lot. Implementing leader rounding with employees makes meaningful connections and builds relationships that matter. In this session, the participant will learn the leading tactic of leader rounding with employees. You will learn the evidence behind the key tactic of leader rounding with employees and understand the what and the how to implement this well in your organization today.
Learning Objectives:
- Verbalize why leader rounding with employees matters.
- Describe the essential elements of a purposeful employee round.
- Demonstrate how to hold an effective round.
Available to Purchase
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Huron Publishing
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