Colleen’s speaking style, while candid and entertaining, also challenges the audience to think differently about how they approach their roles as leaders, patient experience advocates, and change-makers within their organizations. Colleen’s hallmark and call to action when speaking are an equal balance of humor, leadership theory, and tactical application.
Colleen has over 25 years of progressive healthcare experience, and her energy and enthusiasm for leadership development are evident through her effervescent personality and infectious coaching techniques. Her coaching has proven successful with all levels of leaders, including executives, board members, clinicians, and front-line staff and includes organizations from small critical-access hospitals to large national healthcare systems.
Colleen’s experience as both a healthcare leadership coach with Huron | Studer Group since 2011 and more recently as a chief experience officer and interim chief operations officer for the nation’s ninth-largest public hospital, Broward Health Medical Center have prepared her to expertly navigate strategic, operational, and front-line leadership challenges in today’s healthcare landscape. Colleen’s leadership coaching style draws from her experience leading patient- and family-centered care models; as an executive serving as the key subject matter expert and adviser to CEOs in improvement initiatives for value-based purchasing and HCAHPS performance; and with Evidence-Based LeadershipSM, employee engagement, and physician satisfaction. Her quick results and ability to influence organizational culture transformation of a 1.2 million-square-foot facility with over 750 beds and an average daily census of 525 earned her recognition from the South Florida Business & Wealth magazine as an “Up & Comer in Healthcare” in 2015. Colleen truly enjoys the ability to help shape, mentor, and support leaders in their development to best achieve their personal and organizational goals.
Areas of Expertise
- Business Operations
- Care Transformation
- Organizational Transformation
- Strategy and Innovation
- Fellow, American College of Healthcare Executives (FACHE)
- Board Member, University of South Florida, Customer Experience Program
- Member, Rotary Club of Fort Lauderdale
Education & Certifications
- MBA, Mercer University
- B.A., Biology and Communication, Mercer University
Speaking Topics List
- Alignment and Accountability
- Change Management and Leadership
- Employee Attraction and Engagement
- Executive Leadership
- Organizational Culture
- Patient and Consumer Experience
- Strategy and Innovation
Excellent and interactive presentation combined with practical application.”
Such a wealth of knowledge from a seasoned leader. Great tangible information that we can use and tune to our own needs within our workplaces.”
My favorite speaker was Colleen McCrory. I am the CXO at my organization and her presentation was very beneficial to me.”
Please note that testimonials or endorsements found on this website do not constitute a guarantee, warranty, or prediction regarding the outcome of any services provided by Huron. Prospective clients may not obtain the same or similar results.
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