Amanda Bonser

Contact Amanda Bonser

Amanda Bonser

Amanda has more than 16 years of experience in commercial and government markets, with 14 years focused in federal government healthcare consulting. She is responsible for leading the federal government segment at Huron and the high reliability organization (HRO) capability offering, which spans both commercial and federal healthcare.

About Amanda

One of the reasons I love consulting is that I get to be innovative and constantly challenged to help my clients achieve their goals. When my clients succeed, then I succeed.

Amanda serves as the federal expert within Huron, and is responsible for setting the enterprise strategy, overseeing operations, ensuring engagement quality, and navigating federal contracting and compliance for the team. Amanda’s experience spans assessments, operational process improvement, business analytics, reorganization, consolidation, and revenue optimization for complex and multifacility healthcare organizations.

In addition to Amanda’s work with hospitals in the private sector, she spent over eight years helping develop the solution and methodology implemented for the nationwide consolidation of revenue cycle offices for the United States Department of Veterans Affairs.

Through her career, Amanda has:

  • Led multiple engagements at federal medical centers across the country to increase patient and employee satisfaction and improve patient safety.
  • Successfully consolidated revenue cycle processes at the 170 Veterans Administration medical centers into seven central business offices, developing the project methodology and directing efforts for assessment, workflow tools and reporting. This project led to over $38 million in additional revenue per month and additional process efficiencies and financial improvements.
  • Implemented a solution to increase verification, financial screening efforts and pre-service collections for two hospitals within a large East Coast health system.
  • Designed and implemented a patient registration tool to measure, track and improve patient wait times in all clinical access points for a large health system in the South.

Amanda co-chairs Huron’s Diversity & Inclusion Council and is the executive champion for the firm’s Women iMatter Team.

Amanda is a member of the Healthcare Financial Management Association and National Contract Management Association.

She holds a Master of Business Administration in global business and has a bachelor’s degree in industrial and systems engineering from the Georgia Institute of Technology.

Areas of Expertise

  • Performance Improvement
  • Cultural Change


  • Healthcare
  • Public Sector

Education & Certifications

  • MBA, Georgia Tech
  • B.S., Georgia Tech
  • Lean Six Sigma green belt certified


  • Federal experience reimagined: Enhancing CX and EX simultaneously

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    The federal government must adopt a customer-centric approach to improve the quality of customer service at federal agencies. Improving both CX and EX can help meet the stringent goals set out by the current administration.

  • 3 Essentials to Elevating the Federal Customer Experience

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    Forward-thinking federal agency leaders are considering how to intertwine innovation, technology, and culture to build a customer-centric organization.

  • Embracing Intelligent Automation to Transform Government Services

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    With the right vision and strategy, intelligent automation has the potential to unlock the resources needed to improve public services and drive change.

  • Patient Safety and High Reliability: Getting the People Part Right

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    Discover how predictable behaviors and consistent processes underpin a culture of excellence.

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