Karen CookR.N. Contact Karen Cook
A strong advocate of patient-centered care and cultures of safety, Karen is a national speaker known for her passionate, enthusiastic style and her ability to get to the heart of the matter. Demonstrating her passion for quality patient care, she served as the primary author of the HCAHPS toolkit.
With more than 30 years of experience in the healthcare industry, Karen has been involved in coaching some of the largest healthcare systems in this country. Her nursing and administrative background provide the expertise necessary to help organizations favorably impact safe and quality patient care, employee loyalty, efficiency, professionalism, and profitability. Most important to her is building cultures of ownership. She believes that if we can create the kind of environment that employees enjoy and that allows them to thrive and grow, they in turn will create cultures of exceptional quality for those who come to us in their most vulnerable times of need.
Areas of Expertise
- Organizational Transformation
Education & Certifications
- B.S., Mount Mercy University
Education & Certifications
- B.S., Nursing, Mount Mercy University
Speaking Topics List
- Alignment and Accountability
- Change Management and Leadership
- Employee Attraction and Engagement
- Organizational Culture
- Resilience and Well-Being
- Patient and Consumer Experience
- High-Reliability Organization (HRO)
- Quality and Safety
Whether you’re an aspiring leader, an established director or a seasoned executive, as healthcare continues to evolve, so must healthcare leaders. Our ability to coach, mentor, and develop our staff is a key driver of improvement in outcomes and high-quality patient care. Huron’s experiential workshops are an on-site or virtual leadership training program in which Huron’s national conference faculty members deliver nursing, clinical, or non-clinical leadership content tailored to your organization’s learning needs. It is designed to help these vital leaders drive improvements in employee engagement and patient care. The content is fully customizable based on your organizational needs. Engage your team with hands-on, interactive learning as our experts outline best practices, demonstrate what right looks like, and help you practice what you’ve learned. Through skill labs, immersive learning scenarios, tabletop role-play, and discussion, leaders will leave better prepared to validate desired staff behaviors and coach your teams to success.
Learning objectives customizable based on organization priority
Workshop offerings include (and are not limited to):
- Nurse Leader Workshop
- Compassionate Care Workshop
- Attraction and Retention Workshop
- Change Management and Leadership Workshop
- Performance Management Workshop
Building a Culture of Always Through Addressing Disruptive Behavior
Collaboration among caregivers and mutual trust and respect are fundamental to safety and high-quality care. Yet disruptive behaviors that compromise the quality of care and teamwork are extremely common in the healthcare environment. Such behaviors impact staff morale, financial performance, and outcomes, but few leaders receive training in preventing, recognizing, and addressing them. Conversely, these unprofessional behaviors are often tolerated and even normalized. This activity aims to provide nursing leaders with evidence-based information, tools, and skill practice to hardwire a culture of safety and operational excellence.
- Share your stories of disruptive behaviors.
- Identify three benefits of addressing disruptive behaviors.
- Select and describe two effective ways to engage staff and physicians in reducing disruptive behaviors.
Would You Choose You? Choices You Can Make to Be the Kind of Person You Want to Work With
This session will describe the eight key characteristics of a great staff member, including caring, communication, competent, courage, calm, resilient, continual learner, and compassionate. It will cover five choices employees can make to build and strengthen resilience and compassionate behaviors.
- Define eight characteristics of a great staff member, one with which we would like to work.
- Describe five choices employees can make to build and strengthen resilience and compassionate behaviors.
Karen is an exceptional instructor and coach. Many of our department heads—who generally feel that, because they are in Ambulatory Services, HCAHPS doesn’t apply to them—were completely impressed and reenergized after the presentation. We felt as if Karen was a long-term colleague rather than a consultant who simply checked the box. Her enthusiasm and follow-up and coaching were very informative. Karen is an asset to Huron.”
Karen always does a great job for us. I look forward to having her back again.”
We absolutely loved Karen. She made the class fun and incorporated the tools we need to be successful.”
Please note that testimonials or endorsements found on this website do not constitute a guarantee, warranty, or prediction regarding the outcome of any services provided by Huron. Prospective clients may not obtain the same or similar results.
Available to Purchase
The HCAHPS Handbook 2nd Edition: Tactics to Improve Quality and the Patient Experience
The HCAHPS Handbook has quickly become a respected resource for healthcare organizations seeking to maximize clinical quality, patient perception of care and reimbursement.Purchase on Amazon
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